
Hello everybody, I have one OTRS with multiple queues: One for our administration and one for our IT. Now as a member of the IT helpdesk I want to create an OTRS ticket addressed to our adminsitration using their OTRS address. What happens is that the Mail sent is taken as a follow up to the IT helpdesk. I think OTRS finds the ticket number and puts the mail into the corresponding ticket disregarding the "To:" field of the Email header. How can I avoid that? If you have questions concerning my OTRS setup please ask. Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum ---------------------------------------- Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehrend@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de