Re: [otrs] How do I stop reminders from appearing every 2hours?

2 Nov 2004


      On Tue, 2 Nov 2004 15:20:29 -0000, Varsani,  Rajendrakumar (PSD)
 wrote:
...
Hi Folks,
On our system, once the pending time for a ticket is reached, OTRS keeps
reminding the Ticket Agent by emailing him of the fact that a ticket has
reached its reminder time.
Every two hours!!
How do I change this to just the once, or per week? Or failing that, less
preferably, how do I turn the feature off?
Change the cron job otrs/var/cron/pending_jobs.  It is currently set
to execute every 2 hours.  Set it to what you like.

Hth,

Tyler Hepworth