Hi, I have the same behaviour, but I don't think it's a bug: You can change priority and status after having selected a queue. The reason for that behaviour could be that the possible selection of state and priority can be restricted through queue-depending ACLs. Bye, Alex Thomas Wouters schrieb:
nope your right!
i have the same thing ;-)
just sumitted a bug: http://bugs.otrs.org/show_bug.cgi?id=1086
Good luck
Evgeniy schreef:
Hello all,
otrs 2.0.4 When I open phone or email ticket, I can set priority of it and next state of ticket. But if I wrote part of client's name and find client, after it I can't set priority of ticket - I test it with firefox 1.0.7 and Opera 8.51. perl 5.8.5 (CentOS, RHEL4) . Bug in this script ?
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