Hmmm, bummer. The response you want to see there is actually highlighted/selected in that box, not just showing in the list, right? If you have the response(s) associated/highlighted/selected and those responses are set to "valid" (in the "Response Management section) then I'm out on this one, sorry. Anyone else out there as brave as Shuka and running Win2K8 already? I mean, it is only 2008 and all so it's about 3 years too early for me to try it yet. ;-) Brett Davis ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Smith, Shuka Sent: Thursday, June 05, 2008 09:50 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Outgoing Mail Question Hi Brett, Thanks for the response. I did as you suggested and the appropriate responses are associated with the right queues. Unfortunately the link to create email responses is still missing... - Shuka From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brett Davis Sent: Thursday, June 05, 2008 1:34 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Outgoing Mail Question Hi Shuka, Go to your "Responses <->Queue" in admin and make sure you have the response associated with all of your queues. You can either pick the response from the list on the left and associate it to any or all of your queues or pick a queue on the right and associate any responses you may have to it. They both accomplish the same task but you can pick the assignment method that is most efficient for what you want to do. Brett ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Smith, Shuka Sent: Wednesday, June 04, 2008 10:30 AM To: otrs@otrs.org Subject: [otrs] Outgoing Mail Question Hello! I've setup OTRS on a Windows Server 2008 box and everything seems to be working well except for outgoing email. I've configured OTRS to send emails via SMTP. I used the GUI frontend (Framework::Core::Sendmail) to configure the settings. My problem is that in the standard ticket view, under Compose Answer (email), there is no clickable link for "empty answer" to create the email response. Under Compose Answer there is just grey space and then Contact Customer. Did I miss some basic setup step? Any help would be great! Thanks in Advance, Shuka Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system.