
1 Dec
2010
1 Dec
'10
3:12 a.m.
Hello, I added a new ticket state called "closed pending billing", set the type to "closed", and valid is "valid". When I close a ticket, I still only see "closed successful" and "closed unsuccessful" and do not see my new option available to choose. Do I need to specify the new state somewhere else so that I can choose it when closing a ticket? Thanks, Kris