Re: [otrs] default note text for closed tickets

Hello Mike, what version of OTRS do you use? Concerning to Version 2.0.x, you can modify the SysConfig::Ticket::Frontend::Agent::Ticket::ViewClose and put in a default note. Hth Markus Nagel Mike Conigliaro schrieb:

hey guys,

is there a way to automatically fill the note text when closing a ticket? we're finding that we type the same thing every time, and it would be nice to have something automatically inserted in here. thanks in advance.