Hi, with each new ticket, I'd like to integrate some info about hardware and software of the client retrieved from an Asset Management System. Actually I own "AM" by Computer Associates that is a central collector server with agents deployed on the local computers. Unluckly the database is not well documented! I was wondering if anyone of you realized with its own OTRS and its own Asset Management system an integration, and in particular: 1) which Asset Management system did you use to do that? 2) In which way (which Perl modules and which DTL pages) did you build the interface between the ticket (primary key is client, I suppose) and the Asset Database? Any help is very much appreciated, also to say: "dont do that, not possible!" Simone -- Simone Balboni, Ph.D. Centro Servizi Informatici di Ateneo Alma Mater Studiorum - Universita' di Bologna V.le Filopanti, 3 - 40126 Bologna (Italy) Phone: + 39 051 2095924 - Fax: + 39 051 2095918 e-mail: simone.balboni@unibo.it