I have this problem too.
Your suggestions below bring back the menu bar temporarily but
clicking of for example the Tickets menu returns me back to the Time Accounting
screen.
This is obviously a huge bug. I can’t even get into the
admin section to uninstall the module.
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Timothy J. Deerinck
Sent: 12 January 2010 05:49
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stuck in Time Accounting
To fix this from that page you are stuck on, do this:
1.
Hit the delete link at the
bottom right of the “Edit time record” page.
2.
At the confirm delete page,
simply click the “Setting” link in the tool bar menu at the top.
3.
Change the begin period and
the end period dates to something other than current (example: 1-1-2011 to
12-31-2011).
4.
Click Submit.
This will let you get your main screens back. I too am
experimenting with Time Accounting and about locked myself out of the system
completely until I did this!
~Tim
From: Morten Bøhmer
[mailto:morten@adcopartner.no]
Sent: Monday, January 11, 2010 5:05 AM
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Stuck in Time Accounting
Hi
all
I
am, for some reason, stuck in Time Accounting and cannot get any other page in
OTRS. I have tried killing my session from other users, restarting the browser,
clearing cookies, tried other computers and so on. But I always get back to the
Time Accounting screen, without the menubar. I have also tried typing other URL
directly, but I am still forwarded directly to the Time Accounting screen.
Appreciate
any help on this matter.
Brg
morten
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