> -----Original Message-----
> From:
dev-bounces@otrs.org [mailto:
dev-bounces@otrs.org] On Behalf Of
> Martin Edenhofer
> Sent: vrijdag 17 april 2009 15:49
> To: Development community of OTRS.org
> Subject: Re: [dev] bulk change (pending time)
>
> Hi Frans,
>
> good news! ;)
>
>
> > - Bulk change 'Pending Time'. I can bulk change to state Pending,
> > but this is little helpful without the ability to actual pend into
> > the future
>
> This feature (any many more) is in the upcoming OTRS 2.4 (beta1
> 2009-04-20, stable 2009-07-01).
>
> See also:
http://users.otrs.com/~me/bulk-2.4.png
>
> > - Frontend::Agent::Ticket::ViewBulk - it is missing I think, unlike
> > for other screens. And that is a pity. It would be very helpful to
> > be able to adjust the fields for this screen as well (like for point
> > 1)
>
> Done in upcoming 2.4. :)
>
> > - And of course the select all tickets at once (a grease monkey
> > workaround exists for firefox)
>
>
>
> There is also a new feature in 2.4. You can switch at runtime in any
> ticket overview screen between S/M/L view and you will have the bulk
> action (with select all) in any ticket overview (QueueView, Locked
> Ticket, Search Result, ...)
>
>
http://users.otrs.com/~me/overview-s-2.4.png
>
http://users.otrs.com/~me/overview-m-2.4.png
>
> I hope this info will help you a litte bit more! :)
>
> -Martin
>
> On Apr 16, 2009, at 13:05 , Frans Stekelenburg wrote:
>
> > Hi,
> >
> > It appears that the bulk feature still is a bit a underdeveloped
> > child of this fine product.
> >
> > The following features I would expect to find (amazing it still is
> > not a FAQ ;-)) but am not able to do:
> >
> > - Bulk change 'Pending Time'. I can bulk change to state
> > Pending, but this is little helpful without the ability to actual
> > pend into the future
> > - Frontend::Agent::Ticket::ViewBulk - it is missing I
> > think, unlike for other screens. And that is a pity. It would be
> > very helpful to be able to adjust the fields for this screen as well
> > (like for point 1)
> > - And of course the select all tickets at once (a grease
> > monkey workaround exists for firefox)
> >
> > I have searched the lists, but besides similar questions asked
> > before, not found useful info.
> > If anybody has made some changes to his OTRS instance for Bulk
> > function, especially the first one, I would be happy to share
> > details!!
> >
> >
> > Much obliged,
> >
> >
> > gr,
> > Frans
> >
> >
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