Hi,<br><br>Yesterday I have installed OTRS 2.0.4 in the company where I work but I would like to remove the ticket number from the subject. I think technically this is possible using mail headers to persist the ticket number.
<br><br>Is it possible to configure OTRS to achieve this? I have not seen  a solutions searching in the mailing list.<br><br><br>Thanks,<br>Diego<br><br>