Le 2011-08-10 11:01, Xiaoxing Meng a écrit :
Hi, Who knows how we have a field template on customer ticket creation interface? The only thing that I know is that we can do some modifications in "Kernel/Output/HTML/Standard/CustomerMessageNew.dtl " and the explaination is just for version 2.4.7. Do anyone has any ideas to do this on version 3.0.8. For example, we need a field like "version of the software" for "software ticket". Any reply will be appreciated.
You can use a freetext field for that. Here is the procedure I've got. I think it should be accurate. First, create the freetext field in Core::TicketFreeText (TicketFreeKey1). You can add choices in the drop-down menu by clicking on the + sign. Second, enable its display in the agent interface in Ticket::Frontend::AgentTicketFreeText###TicketFreeText Third, enable its use in the new ticket interface. Frontend::Customer::Ticket::ViewNew, Ticket::Frontend::CustomerTicketMessage###TicketFreeText Put 1 in the content of the key you want to display (1 int the case you used TicketFreeKey1.