
Hi Steve,
Thanks for the feedback, I checked in the /etc/httpd/conf.d directory and I
see a file called otrs.conf.rpmsave - here it is
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin Exp $
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# if mod_perl is used
#<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and verify the otrs-web virtual directory is pointing to the correct location then bounce Apache.
Steve
On 5 July 2012 16:26, Derek Kiely
wrote: Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step
increment,
All appears to be OK except that when I click on ticket properties I get the following error message
[image: Inline images 1]
I followed the upgrade scripts exactly, it also looks like the js/js-cache is pointing to the wrong directory it is pointing to /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/
Any help would be greatly appreciated.
Derek Kiely
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