Re: [otrs] CC Field in customer create ticket dialog

Hi, I know that, but I have to add a CC field to the customer frontend not to the agent frontend. I can´t do that ´cause the customer should fill in a special adress for his department (external workflow..) Günther -------- Original-Nachricht --------

Datum: Tue, 1 Sep 2009 17:37:27 +0200 Von: Marco Vannini An: "User questions and discussions about OTRS." Betreff: Re: [otrs] CC Field in customer create ticket dialog

Ticket created by agent as "email ticket" a CC field is presents. In other case you should probably build a "notification (events)" . Even If the ticket was built by an arrived email where a CC was present, response will be CCed.

CU

MV

On Tue, Sep 1, 2009 at 5:30 PM, wrote:

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Hi,

is it possible to add a CC field to the customer new ticket dialog?

Günther -- Jetzt kostenlos herunterladen: Internet Explorer 8 und Mozilla Firefox 3

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