Hi Kieran, On Mon, Jul 14, 2003 at 11:06:22AM +0100, kieran fulke wrote:
[...] commenting out the "ipc stuff" function that ends at line 62 in Log.pm allows me to log in as the default user, look around, but as soon as i try to make any changes, like adding a user, it hangs and eventually returns a timeout.
any clues?
At first, disable the IPC stuff by adding "$Self->{IPC} = 0;" to line 64. After "}" before "return $Self;". So you are sure that Kernel/System/Log.pm doesn't use IPC anymore.
with this in place, i still get a 500 error on the web browser, and the error message in apache/logs/error_log is still :
"[Mon Jul 14 11:00:10 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 62."
Opps... I mean add the "$Self->{IPC} = 0;" line and comment your line 62 in Log.pm out (both). :) (The IPC stuff seems to be different from Linux, BSD, Mac, ... but is it not working for you Alex?)
What kind of timeouts (webserver error log)? dns timeouts?
[Fri Jul 11 16:02:42 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 68
Maybe your internal network can't resolve external dns (OTRS checks the mx of used email addresses per default).
i thought of this one beforehand, we're only going to be using it for internal testing, no outside access needed, so i had that disabled anyway.
Yes dns timeouts, disable mx checking and you will be able to create user... Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl