Martin Edenhofer wrote: Hi,
- Is it possible to group tickets together, when they are all matching the same problem?
Tom: If you mean a other scenario, ask (and explain it a little bit more).
So here a real life scenario. I have a Queue for our web developers. They come out with a new snapshot of a site and our internal staff and the customer should have a look. A couple of people are submitting the same error (maybe a missing image) and in this case it would be nice to make the first ticket the "master ticket" and the other ones duplicates. I know this from Bugzilla but this system would be too complicated! ;-) The same could happen with a network outage or some other ISP related problem. Sub-Queues would also be a nice addon but I think that is not your intention for OTRS. have fun, bye!tom -- || Tom Schroeder || Systemadministrator || TILL.DE || || ts@till.de || http://www.till.de/ || info@till.de ||