Re: [otrs] Phone call - article visbility?

20 Jan 2016

      On 1/14/2016 1:13 PM, Gerald Young wrote:
...
Kindly modify the value in the field and provide feedback if it 
provides the result you seek.
On Thu, Jan 14, 2016 at 1:32 PM, Nick Bright mailto:nick.bright@valnet.net> wrote:
On 1/7/2016 4:11 PM, Gerald Young wrote:
...
SysConfig
Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Might be phone-internal. I haven't tried it but it's a possible
    option.
Maybe the question should be why don't I have a "phone-internal"
    type, then.
I changed the value, but how can I ensure that phone-internal is a valid 
type?

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