Re: [otrs] Another error...

Quoting Ovidiu Constantin : This problem shows on autoreply with otrs version 1.1.0-RC1 the field is missing in ticket_history_type table. Manually insert it into database. insert into ticket_history_type (name,valid_id,create_by,change_by) values ('StateUpdate',1,1,1)

What does these mean?

Thank you,

Ovidiu -------------- ERROR: OTRS-PendingJobs-1 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:45:02 2003

Message: No TypeID for StateUpdate found!

Traceback (29301):

Module: Kernel::System::Ticket::History::HistoryTypeLookup (v1.7) Line: 49

Module: Kernel::System::Ticket::History::AddHistoryRow (v1.7) Line: 74

Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 174

Module: /opt/otrs-bullguard//bin/PendingJobs.pl (v1.7) Line: 85

ERROR: OTRS-PendingJobs-1 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:45:02 2003

Message: Need HistoryTypeID!

Traceback (29301):

Module: Kernel::System::Ticket::History::AddHistoryRow (v1.7) Line: 82

Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 174

Module: /opt/otrs-bullguard//bin/PendingJobs.pl (v1.7) Line: 85

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs