Hi Sarper,
Just to show you this is possible:
You should add this line to otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl:
(after the line that says <td class="$Env{"Color"}">$QData{"Age","20"}</td> )
<td class="$Env{"Color"}">$QData{"CustomerUserID","20"}</td>
and you should add the column header of course. If you'd like to make this extra good, you should implement a way to sort up/down on CustomerUserID, which is not available out-of-the-box.
Kindest regards,
((enjoy))
-
Michiel Beijen
R&D
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On Fri, Nov 20, 2009 at 2:13 PM, Sarper SARIDAL <sarper.saridal@gmail.com> wrote:
> Hi All,
>
> I need to find a way to show in customerstatusview.dtl the "customeruserid"
> field.
>
> The reason i want such a thing is when clicking company tickets i want to
> see which customer from that company opened the ticket in the status window
> without zooming into the ticket.
>
> I did the very same for the agent...dtl file it worked..
>
> I guess i'm missing something else.
>
> Probably i'm working with the wrong qdata or i should call another qdata..
>
> Does anyone have an idea.
>
> It is really important.
>
> Thanks & Regards,
>
> Sarper Saridal
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