Hi Alex, you need to install 2.4, then 3.0, then 3.1. The reason is that there are data upgrading scripts which sometimes use the API of OTRS for complex operations. These need a defined/consistent state of the code base. The fact that OTRS contained the old upgrading files was actually an error. Best regards, mg Am 07.12.11 16:28, schrieb Alexander Scholler:
Hi,
I'm testing 3.1.0.beta2. Therefore, I have to upgrade from v2.3. UPGRADING says (as usual): If you are running a lower version of OTRS you have to follow the upgrade path to 3.0 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1 ...)! The problem: ALL the mysql-sql-upgrade- and post-scripts AND DBUpdate-to-3.1.pl are still present in ~otrs/scripts, but DBUpdate-to-2.4.pl and DBUpdate-to-3.0.pl are missing.
I applied DBUpdate-to-2.4.mysql.sql and then tried DBUpdate-to-2.4.pl (from v3.0-sources), but this results in the following errors:
ERROR: OTRS-DBUpdate-to-2.4-40 Perl: 5.10.0 OS: linux Time: Wed Dec 7 16:24:28 2011
Message: Unknown column 'state_notify' in 'field list', SQL: 'SELECT state_notify, move_notify, owner_notify FROM queue WHERE id = ?'
Traceback (2148): Module: main::MigrateCustomerNotification (v1.13) Line: 184 Module: ./DBUpdate-to-2.4.pl (v1.13) Line: 101
DBD::mysql::st fetchrow_array failed: fetch() without execute() at /opt/otrs_v3.0/Kernel/System/DB.pm line 616. NOTICE: Migrate queue based customer notifications... done. And ideas?
Is it necessary to install v3.0, upgrade from v2.3 to v3.0, and then upgrade to v3.1? That can't be true...
Bye, Alex
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