Hi guys,<div><br></div><div>is there a variable containing the full URL of a ticket? I would need an auto-response in which to insert the full ticket URL so that the customer can simply click in the mail and be redirected to the ticket page (after authentication, obviously). </div>
<div><br></div><div>Alternatively, could it be possible to append parameters to <a href="http://customer.pl">customer.pl</a> to open a ticket as soon as the user logs in? Something like: <a href="https://support.isp.com/otrs/customer.pl?ticketid=1000123">https://support.isp.com/otrs/customer.pl?ticketid=1000123</a> </div>
<div><br></div><div>Many thanks in advance.</div><div><br>-- <br>Claudio Tassini<br>
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