16 Jan
2010
16 Jan
'10
1:12 a.m.
Hi, On 15.01.2010, at 09:45, Martignier, Philippe wrote:
To do so, just use an admin account, then sysconfig and change that param: PostmasterFollowUpStateClosed:
To closed
be careful with that option if you need to run statistics. Every ticket will be set to "closed successfully" or what ever you define, regardless what has been set as closure status before. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!