Gabriele D'Andrea wrote:
My responsibles woud like to deploy the system so that way, I guess just for layout reasons, in order to separate customers queues from other queues. In fact, we have a primary queue where we receive customers requests, the we have other queues. So I thought about subqueues as a way to organize queues and visually separate the primary, secondary , etc queues
I understand setting up queues for 1st, 2nd and 3rd level troubleshooting, but I have no idea what the benefit of customer- specific subqueues would be. Just sounds like extra overhead to me. Each ticket is already associated with a customer, so I wouldn't know what you'd gain by putting all those tickets in customer-specific subqueues. Nils Breunese.