For 1: Edit Stat 10010. By Step 4, change the [x] Close time relative
period from 01 month(s) to 01 week(s)
For 2:
SysConfig in Framework -> Frontend::Agent::Stats
-->Stats::UseAgentElementInStats -->Yes
Owner and Responsible can be displayed in TicketList
For those who are interested,
http://lists.otrs.org/pipermail/otrs/2010-February/030795.html is a 2010
post from this mailing list of why it's off by default.
On Fri, May 29, 2015 at 11:05 AM, Simon Allison
Hi All,
Has anyone be able to setup Statistics to show
1. How many closed tickets in the past week?
2. And how many by each agent?
I have tried modifying the monthly ticket stat ticketlist, but outputs nothing.
*Simon P. Allison IT Infrastructure Support Engineer*
*T: 023 9279 7957* E: spallison@southdowns.ac.uk
South Downs College, College Road, Waterlooville, Hampshire, PO7 8AA
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