On Thu, Feb 4, 2010 at 6:48 AM, Ilya Kornev <feldpost-@mail.ru> wrote:

Hi.

Our agents need to have the Priority link in TicketZoom even if they're not owners of a ticket.
I thought this ACL could help:
š# ticket acl
$Self->{TicketAcl}->{'ACL-Priority'} = {
š š š š# match properties
š š š šProperties => {
š š š š},
š š š š# return possible options (white list)
š š š šPossible => {
š š š š š š# possible ticket options (white list)
š š š š š šAction => {
š š š š š š š šAgentTicketPriority => 1,
š š š š š š},
š š š š},
š š};

I inserted it to C:\OTRS\OTRS\Kernel\Config.pm just above the following line

# ---------------------------------------------------- #
š š# fs root directory

saved the file and restarted Apache.
However, when I logged to OTRS and zoomed into a ticket not owned by me, I didn't see Priority on the
Actions pane.

What am I missing?
Thank you.

Ilya
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