
23 Sep
2010
23 Sep
'10
3:37 p.m.
Hi, No, double check your CronJobs! On 23.09.2010, at 22:34, Pradumna Maheshwari wrote:
Is there any relation between Escalation of ticket and SLA with the Pending Reminder. As we have made all escalations zero and also no SLA is there, is this a reason for Agent are not getting reminders..?
Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project