Re: [otrs] deleteting data from OTRS

Alan McKeown wrote:

If the data is held in a database then there must be an entity model with all the relationships which would allow me to delete data? Does such a document exist and would you let people such as myself look at it?

Yes, the database model is available. And I wouldn't know why I wouldn't let you look at it. I'm also just a user like you. The database model is available on the OTRS FTP server: ftp:// ftp.otrs.org/pub/otrs/misc/ Nils Breunese.