Dear nuttapong, Monday, August 22, 2005, 2:46:54 PM, you wrote:
Dear all,
I’m seeking clarification on the relationship between GenericAgent (set up via Web-interface) and Cron Job setting.
As we can specify or set the Generic agent job to be run viaWeb interface, do we still need to set up the cron job to run the GenericAgent.pl?
I had set up one Generic agent job (using web-interface)todelete the ticket that I had move it to Junk queue every 10:30 am Manday, withoutsetting up cron job. It seem to me that the job never get execute by itself asthe pre-config schedule (I can click Run Now to execute the job manually).
I've just did the same thing. I did the following: 1. su otrs 2. /opt/otrs/bin/Cron.sh start 3. exit These commands will make cron jobs on your system. I guess you renamed *.dist files in /opt/otrs/var/cron/ directory. For executing generic agent you set via web file generic_agent-database is enough. -- Best regards, Alexander