there is a time units field for this. its at the bottom of the page whenever you respond to or add a note to a ticket. Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com Tojo RANDRIANAIVOJAONA wrote:
Hi !
I 'd like to manage time regarding every ticket.
Generally, when customer creates ticket, time is initialized. So, the support team (ST) gives solutions. Afterwards, ST waits consumer's answer and sometimes, he puts much time to answer.
Then, is it possible to give up time when I wait customer's answer ? If yes, in what section ?
Can you help me !!
*Tojo Randrianaivojaona* *06 33 56 94 84* *ra_tojo@yahoo.fr mailto:ra_tojo@yahoo.fr* *Tojo.Randrianaivojaona@polytech.univ-nantes.fr mailto:Tojo.Randrianaivojaona@polytech.univ-nantes.fr*
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