Re: [otrs] Creating a template issue

Hi, I created a new folder called "Company" inside /usr/share/otrs/Kernel/Output/HTML/ I changed text "Company Name" and "Logo" for a different one inside the file CustomerHeader.dtl but I am not able to see the changes in the webrowser. I tried clearing the cache files and also closing and opening my firefox. Any ideas? Regards, Carlos On Wed, Jun 17, 2009 at 10:16 AM, Carlos Lerzundy wrote:

Thanks Leonardo, I was able to create the folder.

Regards, Carlos

On Tue, Jun 16, 2009 at 3:12 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

...

Hi,

On ubuntu, if you know root password the following command should work:

sudo mkdir /var/www/yourfolder

If you want your folder to be published, after creating all needed files in yourfolder, run the following command

sudo chown -R www-data:www-data /var/www/yourfolder

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Tue, Jun 16, 2009 at 12:54 PM, Carlos Lerzundy wrote:

...

Hi Everyone, I followed the instructions on this website about creating your own theme http://doc.otrs.org/developer/2.0/en/html/c494.html

The thing is that the fist step states that I need to create a new folder inside /html/ but Ubuntu is not letting me do because these folders were created by the owner "www-data".

Does anyone knows why and how can I overcome this?

Thanks in advance, Carlos

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