Hi John,

I don't know if it fits your environment but what we did was to give customers permissions to a single queue which is managed by a group of first level agents who route tickets to the other queues.

About your 'Agent 1 can see queue A, and Agent 2 can see queue B, but not vice versa' configuration, I'd love if you share it with us, I tried that but never worked for me, probably knowing your working configuration will help (not only me) to accomplish it :)

regards,

Leonardo Certuche


On Wed, Dec 16, 2009 at 6:01 PM, John Stafford <JStafford@londondrugs.com> wrote:

I would like customers to only be able to see certain queues based on their permission settings via groups in AD. I already have this working for agents (Agent 1 can see queue A, and Agent 2 can see queue B, but not vice versa). I need this for customers as well, as I don’t to overwhelm customers with too many queues to choose from (and I have too many thousands of customers to do this manually).

 

Has anyone else solved this?

 

Thanks,

--John

 


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