Hi all, after upgrading to 2.2.2 and OTRS:ITSM 1.0.2 I am expiriencing a strange problem that I cannot set the service of a ticket anymore To be able to set services at all, I had to populate the service_customer_user table beforehand. After doing so, I am able to define a service and an SLA when I create a ticket. But after it's created, I am unable to change it anymore - neither using the "priority" form nor other means in the interface (we have Ticket::Frontend::AgentTicketNote->Service enabled). Looking at the trace of the underlying database, I can confirm that there is simply no UPDATE statement changing the service_id field of the ticket table when there should be. Anyone any idea on what's going on? -- Denis Jedig syneticon networks GbR http://syneticon.net/service/