Hello Jay, You just have to: 1. Create a Spam queue. 2. Add the following lines into: ./Kernel/Config.pm # ---------------------------------------------------- # # auto jobs # # ---------------------------------------------------- # section. <snip> $Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { Subject => '^\[spam\].*$', }, Set => { 'X-OTRS-Queue' => 'x_Spam', }, }; <snap> For me is working like a charm. Hth, Daniel Monday, August 16, 2004, 12:49:15 PM, you wrote: Jay> Hello OTRS'ers, Jay> I have no clue whatsoever how OTRS works, but i've been asked to 'fix Jay> it' by the guy who uses it here. The problem he has is that all mail Jay> sent to the support@ address is auto-responder'ed, which means that Jay> the support@ address has made its way onto many SPAMMERS lists. Jay> Our ISP filters spam with spamassassin, which means that any Jay> 'potential' spam coming into the OTRS system is flagged with '[spam]' Jay> in the subject: header. Jay> Since system administration is not my job, I have no clue how OTRS Jay> deals with this - is there a simple way to get OTRS to put Jay> '[spam]'-headered mail into a new queue called "Spam" with OTRS, so Jay> that it can be ignored/treated with lower priority than other mail Jay> coming into that address? Jay> IF there is a solution to this with OTRS, can it be implemented using Jay> the standard admin interface, or do I have to muck around with config Jay> files? Jay> -- Jay> ; Jay> Jay Vaughan Jay> _______________________________________________ Jay> OTRS mailing list: otrs - Webpage: http://otrs.org/ Jay> Archive: http://lists.otrs.org/pipermail/otrs Jay> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Jay> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/