We added some additional note-types like "remote connection" and "field work" directly into the database. That works fine for us and perhaps could also suite your requirements. Simone Girlanda schrieb:
no solution yet.
-----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Per conto di Florian Inviato: mercoledì 15 febbraio 2006 16.46 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] Contact customer - remote connection
Did you find a solution ? I'm interested by inserting different ways to deal with customers...
Florian
Le mardi 07 février 2006 à 17:18 +0100, Simone Girlanda a écrit :
I would like to insert a different way to "Contact customer": now the system allow only "phone call", but we usually connect to user computer using remote access (remote desktop, pc-anyware, etc.).
So we need to have also a "remote connection" record type. This kind of operation must be notified to user (phone call does not).
Do anybody know how to do that ?
Ciao
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