Hi Sloan, On Thu, Aug 19, 2004 at 12:25:32PM -0500, Sloan Bowman wrote:
How can I enable the message of the day on the customer interface? I have include the $Date{Motd} but it does not display anything. I have already enabled the feature in the Defaults.pm config. Thanks for your help.
The customer interface comes without motd feature in OTRS 1.2. :-( I have two solutions for OTRS 1.3 (release date 2004-09-20). In OTRS 1.3 comes with an .dtl Include feature. So you can simply include other .dtl files in the .dtl (e. g. in Kernel/Output/HTML/Standard/CustomerLogin.dtl) by adding a new file (e. g. Kernel/Output/HTML/Standard/CustomerMotd.dtl) and add the the CustomerLogin.dtl: $Include{"CustomerMotd"} Then the content on CustomerMotd.dtl will be shown in CustomerLogin.dtl. Other way would be the new PreApplicationModule layer (availabe in Agent and Customer-Interface in OTRS 1.3). This way you can show (after the login) a message to the customer/agent and the customer/agent needs to press the "accept" button. Example for Kernel/Config.pm: # CustomerPanelPreApplicationModule # (Used for every request, if defined, the PreRun() function of # this module will be used. This interface use useful to check # some user options or to redirect not accept new application # news) $Self->{CustomerPanelPreApplicationModule} = 'Kernel::Modules::CustomerAccept'; # Kernel::Modules::CustomerAccept check key, if this user preferences key # is true, then the message is already accepted $Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1'; # shown InfoFile located under Kernel/Output/HTML/Standard/CustomerAccept.dtl $Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';
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