Hey, we're trying to get the following working: 1. If a customer writes an email to our support address then he should get an automatic reply. 2. If our own support staff creates a "phone ticket" then no auto reply should be sent. Of course this can be done by putting all tickets that are fetched via POP3 into a special queue and assign an auto reply to that queue. However, we have a third requirement: 3. All emails to the support address should be sorted into special queues depending on the service level agreement the customer has. We know how to do either 1. + 3. or 1. + 2. But we cannot figure out how to achieve all three goals at the same time. Any hints? Regards, Moritz Bunkus -- LINET Services GbR Gotenweg 15 Tel.: 0531-280 191 71 38106 Braunschweig Fax.: 0531-280 191 72 http://www.linet-services.de mailto:info@linet-services.de