
On Thursday, January 29, 2004 2:24 PM
Brice Levy
Find all about dtls in chapter 16 in the manual: http://doc.otrs.org/cvs/en/html/dtl.html Especially, see "Create a new theme": http://doc.otrs.org/cvs/en/html/dtl-theme.html
The manual explains how to modify and cutomize existing dtl files, but I could not find how to add a new one and integrate it into otrs : I do not see where the dtl are called from; thus creating a new dtl file is vain if I cannot use it.
Please visit the very last link - "Create a new theme" - as a new theme is the collection of dtl files that make up your OTRS.
Yes, use the HTTP_AUTH module for this (1.2): http://doc.otrs.org/cvs/en/html/user-auth-backend.html#AEN691
Thanks ! I'm working on 1.1.3 and did not dig the cvs doc as much, indeed. Does this mean the users (agents) created via admin-interface can't be used (as they are stored in DB) ?
The above authentication method authenticates againt $ENV{REMOTE_USER}, and doesn't care how you set it. The DB stored values are no longer used then, but you may query them from Apache's authentication modules, if needed. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388