The postmaster mail account shouldn't be an option for a recipient. No agents or customers should have the PostMaster Mail account email address.

On Wed, Oct 13, 2010 at 6:25 AM, PREF31 OTRS <otrs@haute-garonne.pref.gouv.fr> wrote:
Hi,

When I compose a mail to a customer, I don't want to send a copy to the PostMaster Mail Account. I search in Sysconfig and I find this option "Ticket::Frontend::ComposeExcludeCcRecipients" in "Ticket -> Frontend::Agent::Ticket::ViewCompose" but changing this option in Yes or No don't change the bcc when OTRS compose a mail.

Where can I configure this option ?

Also I want a response without signature for a queue and a response with signature for another queue.
I find the "ResponseFormat" in "Ticket -> Frontend::Agent::Ticket::ViewCompose" but it's the same for all the queues.  So I can't delete the $QData{"Signature"}. I try to configure the queues with no signature but a signature is required when I configure a queue and a signature can't be empty.
How can I proceed ?


Thanks and regards

Claude
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