Here is the story so far, I followed how to in the OTRS manual for how to set up LDAP to play nicely with Windows Active Directory.&nbsp; I just need to know if I provide<br>you guys with the information for our configuration, can you tell me what the things <br>like what BaseDN and ou can dc should be.&nbsp; Here is my information:<br><br>Active Directory Server is @ 10.0.0.41<br>Active Directory's host name is: vdp-dc-003<br>Domain or Forest everyone is under is: VERNON_FR<br>OTRS Active Directory User is: otrs_ldap<br>OTRS Active Directory Password is: (You could just put stars so I know where to put it)<br><br>Any help is greatly appreciated :-)<br><br>