What do Mercury's and OTRS' logs say?
Regards,
Robert Kehl
Hey there,
that is OTRS' log:
[Fri Feb 27 10:06:13
2004][Error][Kernel::System::Ticket::State::StateLookup][74] No StateID
for new found!
[Fri Feb 27 10:06:13
2004][Error][Kernel::System::Ticket::CreateTicketDB][189] No StateID!!!
[Fri Feb 27 10:06:13
2004][Error][Kernel::System::Ticket::Article::CreateArticle][47] Need
TicketID!
[Fri Feb 27 10:06:13
2004][Error][Kernel::System::Ticket::SetCustomerData][524] Need
TicketID!
[Fri Feb 27 10:06:13
2004][Error][Kernel::System::Ticket::State::SetState][131] Need
TicketID!
[Fri Feb 27 10:06:13
2004][Error][Kernel::System::PostMaster::NewTicket::Run][237] Can't
process email with MessageID <<403F0816.E1915121@genese.de>>! Please
create a bug report with this email (var/spool/) on
http://bugs.otrs.org/!
[Fri Feb 27 10:06:13 2004][Notice][main::FetchMail] Fetched 1 email(s)
from support2@192.168.201.1.
I don't know what Mercury has to do with it. The Mercury that comes with
OTRS does only send emails. The Mercury that is running in our local
network is sending the emails correctly. I don't think that you meant
our local email server, but just in case that I am wrong here is the
log:
T 20040227 100232 403395b9 Connection from 192.168.201.155
T 20040227 100232 403395b9 EHLO genese.de
T 20040227 100232 403395b9 AUTH LOGIN YWJ1YmxpdHo=
T 20040227 100232 403395b9 MAIL FROM: