Hi there, I need help to address a new
situation
Generally, every mail containing a ticket
number in the subject, is automatically considered as a follow-up for the
referenced ticket.
We have a particulare situation:
for some kind of tickets, we receive automatic
notifications from a partner of ours, which we would like to include in the
ticket history.
The problem is that mails do not contain the
ticket number in the subject, but in the body, and this behaviour is not
customizable.
So, we would like to do something like
this:
every mail arrived from the partner's address,
must be considered a follow-up of the ticket stated in the body.
Any idea on how to approach this? Where to look
for?
Thank you for any suggestion
--
Gabriele
D'Andrea