Hello,
I finally got our OTRS installation moved
from an old Linux desktop to a new Solaris server running Solaris 10. I
also upgraded it from version 1.2.3 to 2.3.1. I'm using an Apache
webserver and a MySQL database.
We've had a couple of small issues which
have been easily fixed and, overall, the migration appears to have been a great
success.
However.......
I'm starting to get calls from users who
have forgotten their passwords. They use the "Lost Password" portion of
the Login screen (customer.pl) and get a new password mailed to them. When
they try to log in with the new password they get the message "Login failed!
Your username or password was entered incorrectly."
So I go into the 'Admin' area of OTRS, go to
'Customer Users', and change their password. I get the message that the
Customer has been updated and the log states that the customer's password was
successfully changed. When the customer tries to use the new password they
get the same message as above.
I took a peek at the passwords (encrypted)
using phpMyAdmin and I can see that something has been put in that
field, but whatever it is OTRS doesn't like it.
Any help would be greatly appreciated.
I've got customers that have not been able to log on for a couple of days
now.
Help!
Regards,
David
Buice
Infrastructure
Specialist/SDC-INT 2032653
ITIL Foundation
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