2009/9/4 Danie Theron <danie@verpakt.com>

Hi ,

I know there is a "Spam" link if you click on the 'Zoom" link on a
ticket. Is there a way to add this Spam link to the default view of each
ticket.

I tried searching the list archive and came up with this (below) , but I
suspect that it's for the earlier version of OTRS and does not seem to
work.

First prize would be to use in conjunction with the Bulk feature. So you
bulk select your spam tickets and just click the Spam link somewhere in
the Main Queue View and it moves all those tickets to the SPAM Queue.

Fairly new to OTRS so please be patient ;)

Hi Mark,
>
> On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote:
>
> > Would it be possible to make a button/link (next to the Lock, Zoom,
> > Close, etc. buttons) in the Queue view, that would move a ticket to

> > the Junk queue (or maybe delete it)? We get a lot of spam in some of

> > our queues and it takes time to close all those tickets :(
> >
> > Any better ideas?
>
> Yes, you could do this:
>
> a) add a delete queue (and memorize the queue_id)
>
> b) add a "delete" link to the dtl-template, e. g.
>Kernel/Output/HTML/Standard/TicketView.dtl
> [...]
> <a
>href="$Env{"Baselink"}Action=AgentMove&TicketID=$Data{"TicketID"}&DestQ
ueueID=1"
>onmouseover="window.status='$Text{"Zoom"}'; return true;"
>onmouseout="window.status='';">$Text{"Delete"}</a> -
> [...]
>
> replace the DestQueueID=x param with your delete queue_id

Danie Theron
Systems Administrator
Verpakt Management Services
+2711 253 9611
danie@verpakt.com

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