Maybe search, checkbox and bulk actions may be useful.
On Thu, Nov 29, 2018, 7:16 AM William Edwards I have imported tickets from our previous ticket system into OTRS. Every
single reply is its own ticket with one article right now. I need to merge these replies together into the tickets that they are
about to complete the migration. Each ticket starts with a ticket number.
Looking at the ticket number and merging every ticket that starts with that
in the subject would do the trick. Before I start typing this: has anyone made a tool to achieve this before
so I don’t have to reinvent the wheel? ---------------------------------------------------------------------
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