Re: [otrs] changing ticket format?

30 Dec 2010

      On 12/30/2010 07:30 AM, Hugh Kelley wrote:
...
I've changed the ticket number "formula" a few times on ours.
Everything has been fine for us.
I have also looked into changing the ticket handle, but apparently
that is disruptive.
Hugh
On 12/29/10, Steve Clark  wrote:
Hi Hugh,

Is the TicketHandle the same as Ticket::Hook?  The  'Ticket#' part?

Thanks,
-- 
Stephen Clark
*NetWolves*
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark@netwolves.com
http://www.netwolves.com