Christoph Ohliger schrieb:
but I don´t want to deactivate the module at all, I want to restrict the usage of options for special groups. Taking your example of Frontend::Agent::Ticket::ViewPhoneNew, I want to restrict (not be displayed) Ticket::Frontend::AgentTicketPhone###Subject: (only example). Basically I thought that should be possible with ACLs, but as wrote I haven´t found a way.
Hi Christoph, sorry for the misunderstanding. AFAIK OTRS has no builtin option to hide individual elements within a certain module. I think you will have to hide them in the corresponding dtl file. If they are mandatory you will also have to set some default value for them. To achieve the hiding for special groups you could define a separate theme per group with the manipulated dtl file and assign that theme to the group members (look for the "How to change skin / theme" thread from end of august). Please give feedback if this helps you and share knowledge if you had success. Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de