Hello Moises, there are various ways of accomplishing what you said, one
would be using ACLs based on Customer ID to filter Types and/or priorities,
to add a dynamic field on regular forms its simple, but then you cannot
hide/show it based on customer ids.
Then I would try using Processes to create specific forms, that can be used
only by those allowed customers, the ones that can have additional Fields
or specific types and/or Priorities.
Best Regards
El lun., 3 feb. 2020 a las 14:01, Moises Silva (
Hi Everyone,
I need to customize tickets by specific customer, but I don´t if possible in OTRS. Example: For all customer I have 4 types on the ticket (tp1, tp2, tp3, tp4), but for specific customer I need to included the specific type and included the others 4 (tp1, tp2, tp3, tp4, tp5) When I select the tp5, then we need to change the content on priority, only to list p5-1, p5-2 and enable the new dynamic field (TEXT FIELD) with the name TXNEWFIELD. Is there someone that pass for this situation that can help me?
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