
31 Mar
2004
31 Mar
'04
8:42 a.m.
I have never used up to now the "Link" feature of a ticket. As I can guess it is used to link a ticket to several other ones. But I still can not get the sense of this. Would someone like to explain the usefulness of this feature?
I use this when a customer is sending a request without refering to a previous ticket. This request obviously gets a new ticket number. Then during the answer I find out, that it is related to a previous ticket. Since I cannot change the ticket number, I link it to the previous one. But I am not sure if this is the "inventors" idea of how to use it. Regards, Roland