Hello, I thought I share a little PHP script I wrote a couple of weeks ago. It will query the OTRS database and put out the current open tickets sorted by queue, tickets closed in the last x hours and tickets opened in the last x hours. It was designed for my management, so they can look what is going on without the need to log into OTRS. It works with OTRS 2.1 but I guess it will work it OTRS 2.2 as well. You can download it here: http://www.theworldsend.net . Look for "report.php" in the download section. I am no PHP programmer. Please spare me comments that you can write it in two lines where I used more lines. If you make it better let me know and I incorporate your changes. If anybody here did similar things I would like to know. Thanks /Swen