Hello Martin, On Tue, Jun 28, 2005 at 02:50:07PM +0200, MDauguet@interforum.fr wrote:
I'm using OTRS 1.3.2 on a RedHat 8.0 distribution.
To clarify my problem here a simple example: I have differents queues structured like this:
*queue1 -subqueue1.1 -subqueue1.2 -subqueue1.3 -subqueue1.4 *queue2 -subqueue2.1 -subqueue2.2
If I create a ticket in the "queue1" or in the "queue2" all is working correctly. Whereas if I create (or move by "Change queue") a ticket in the "queue1.2", in the QueueView, I can see a new ticket arrived in a the "queue1" but when I click on the "queue1" to see it, no ticket is visible.
I thinked that if I clicked on the "queue1", it will appear the list of the tickets send to "queue1", "subqueue1.1", "subqueue1.2", "subqueue1.3" and "subqueue1.4".
Yes, that is the normal behavior. Either you see the tickets in the main queue or a list of the sub queues with the count of new tickets.
Be it seems it shows only "queue1".
Have you set any parameters, that some sub queues are only read only? Or are the main and its sub queues all read- and writable for the user? Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!