Hi Maarten, On Sun, Jan 12, 2003 at 06:03:42PM +0100, Maarten Engelen wrote:
I just installed otrs RC1 on my system. When I visit http://www.domain.com/otrs/index.pl I get a 500 server error. When I manually run <OTRSHOME>/bin/cgi-bin/index.pl I get the following error:
Can't locate object method "ArticleStorageInit" via package "Kernel::System::Ticket" (perhaps you forgot to load "Kernel::System::Ticket"?) at /home/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96.
Seems like a bug to me, but to be sure if I'm not the one to blaim here I like to know if there's someone who knows a solution to this problem. Any help is greatly appreciated.
It looks like there is a non existing module defined as "TicketStorageModule" in Kernel/Config.pm. For TicketStorageModule it's 'Kernel::System::Ticket::ArticleStorageFS' or 'Kernel::System::Ticket::ArticleStorageDB' possible. If I set 123 as TicketStorageModule in Kernel/Config.pm I get the following error: [...] [18:19:18 martin@cuba]:~/src/otrs >perl bin/cgi-bin/index.pl [...] Can't locate object method "ArticleStorageInit" via package "Kernel::System::Ticket" (perhaps you forgot to load "Kernel::System::Ticket"?) at /home/martin/src/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. [Sun Jan 12 18:19:25 2003] index.pl: Can't locate package 123 for @Kernel::System::Ticket::ISA. [...] -=> The same error message.
Maarten
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl